Information about returns, refunds, damaged items, and order issues.
Return eligibility depends on the product type, condition, and reason for return. For hygiene, safety, or product integrity reasons, some personal care or opened products may not be eligible for return.
If your order arrives damaged or incorrect, contact us as soon as possible with your order number, photos of the item, and packaging details.
Approved refunds may be processed after the item is reviewed. Refund timing may depend on the payment method and payment provider.
Exchanges may be offered depending on stock availability and the condition of the returned product.
Gift cards, opened personal care products, used products, customised items, and final-sale products may not be returnable unless faulty or incorrect.
Customers may be responsible for return shipping unless the item is faulty, damaged, or incorrectly supplied.
To request return support, contact us with your order number through our contact page.
Last updated: 20 May 2026
